Frequently Asked Questions (FAQ)
Looking for quick answers about buying vapes in Singapore?
Our FAQ section helps you understand everything from vape delivery, payment options, and return policies, to how to choose the best disposable vape for beginners in Singapore.
If you can’t find the answer you’re looking for, the VAPE IN SG team is always here to assist.
Contact us anytime — we’re committed to making your vape shopping experience in Singapore simple, safe, and worry-free.
1. General Questions
How do I track my vape order in Singapore?
Once your order has been shipped, you can easily track your vape delivery by contacting our customer team on WhatsApp.
We provide real-time delivery updates and will guide you through the process step-by-step — so you’ll always know where your order is and when to expect it.
Can I cancel or modify my vape order?
At VAPE IN SG, we process orders quickly to ensure same-day delivery across Singapore.
If you need to cancel or modify your order, please contact our support team immediately.
If your order has not yet been shipped, we’ll do our best to make any necessary changes.
Is it safe to shop for vapes in Singapore?
Your privacy and safety are our top priorities.
At VAPE IN SG, we strictly protect all personal information — including your phone number and delivery details.
All data is kept 100% confidential, and once your order has been completed, our delivery driver immediately deletes your contact record.
Shop confidently with us knowing that your privacy is respected, your information is secure, and your shopping experience is discreet and reliable.
2. Product Questions
Which disposable vape is the best seller in Singapore?
At VAPE IN SG, we offer one of the widest selections of disposable vapes in Singapore, featuring top brands like RELX, LANA, ELF BAR, VAPETAPE, VOLTBAR, and more.
If you’re new to vaping, check out our beginner-friendly guide — Best Vape for Beginners in Singapore — to help you find the perfect option.
For experienced users or smokers switching from cigarettes, we recommend high-puff disposable vapes (10,000 puffs and above) for longer usage and stronger satisfaction.
Are all your vape products authentic?
Yes — every product sold at VAPE IN SG is 100% genuine and authentic.
We source directly from trusted, verified vape suppliers to ensure you receive only safe, high-quality disposable vapes and pod devices.
We never sell fake or counterfeit vapes — authenticity and quality are guaranteed.
What should I do if I receive the wrong or damaged vape product?
If you receive an incorrect or damaged vape, please contact our customer support team on WhatsApp immediately.
To help us resolve your issue quickly, kindly provide:
- A photo or video of the product and packaging
- Your order or package number
Please note that refunds are not provided, but we offer a product exchange service to ensure you receive the correct and working vape.
Our team will handle the issue promptly and professionally — your satisfaction is our priority.
3. Payment Questions
What payment methods do you accept?
At VAPE IN SG, we currently offer Cash on Delivery (COD) as our main payment method. This option ensures a simple, safe, and convenient shopping experience for all customers who buy vape products in Singapore.
When receiving your order, please prepare the exact cash amount for a smooth handover.
💡 Note: We currently do not support PayNow or PayLah payments during delivery unless special arrangements are confirmed in advance with our customer service team.
Can I place an order without using the website?
Absolutely! Besides our online store, you can also order your favorite disposable vapes directly through our official messaging channels for a faster checkout experience:
Our support team will help you confirm product availability, arrange delivery, and assist with any inquiries.
This is a fast, secure, and reliable way to buy vapes in Singapore with cash on delivery — perfect for customers who prefer personal assistance.
4. Shipping Questions
How fast is vape delivery in Singapore?
At VAPE IN SG, we provide same-day vape delivery across Singapore for all orders placed before 5:00 PM.
If your order is confirmed before the cut-off time, you’ll receive your package by midnight (12:00 AM) on the same day.
For orders placed after 5:00 PM, delivery will be arranged for the next day (afternoon or evening) — ensuring a quick, convenient, and reliable delivery experience for all customers.
💨 Enjoy fast, same-day vape delivery anywhere in Singapore.
How much is your delivery fee in Singapore?
Our standard delivery fee is SGD $20 per order.
However, for orders above SGD $250, we offer FREE delivery across Singapore.
This way, you can enjoy fast and affordable vape delivery in Singapore — with no extra charges for larger purchases.
Is delivery safe and discreet in Singapore?
Absolutely. At VAPE IN SG, your privacy and safety are our top priorities.
We take strict measures to protect your personal details, including your phone number and address.
All customer data is kept confidential and secure, and once your order has been successfully delivered, our driver will delete your record immediately.
You can shop confidently, knowing your vape orders are handled safely, discreetly, and respectfully.
Do you deliver to all areas in Singapore?
✅ Yes. We deliver to all parts of Singapore — including the Central, East, West, and North regions.
Wherever you are, VAPE IN SG ensures your vape products reach you fast and reliably.
5. More Info
What We Do?
Welcome to our online vape store in Singapore, The #1 destination for all your vaping needs! We offer a wide selection of the latest world class vape devices,pods,and disposable that area always in stock and ready to ship in singapore for vape delivery.