Privacy Policy

Welcome to VAPE IN SG, your trusted online vape store in Singapore.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase through our Shopify-powered platform.

By using our Services, you agree to the terms described in this Privacy Policy.

🧾 1. Who We Are

VAPE IN SG operates this website and store to provide customers in Singapore with a safe, reliable, and secure vape shopping experience.

Our platform is powered by Shopify, which enables us to process transactions, manage logistics, and maintain website functionality.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control regarding data collection and privacy matters.

🔍 2. Personal Information We Collect

We may collect the following types of personal information depending on your interactions with us:

  • Contact details: name, address, email, phone number
  • Payment details: Cash on Delivery ONLY
  • Account details: username, preferences, and login credentials
  • Order history: products viewed, added to cart, purchased, or exchanged
  • Communication: messages or feedback sent via WhatsApp, Telegram, or email

💡 3. How We Use Your Personal Information

We use your personal information to:

  • Process and deliver orders quickly across Singapore
  • Provide customer support via WhatsApp, Telegram, or email
  • Improve our products and website experience
  • Send order updates, delivery notifications, and promotions (only with your consent)
  • Ensure secure transactions and prevent fraud
  • Comply with Singapore’s Personal Data Protection Act (PDPA) and other legal obligations

🤝 4. How We Share Personal Information

We may share your data with:

  • Delivery partners, for arranging shipping within Singapore
  • Service providers, such as IT support and analytics tools
  • Legal authorities, if required by law or to protect against fraud

We never sell or trade your data for marketing purposes.

🧱 5. Data Security & Retention

We take data protection seriously.

All data is protected with industry-standard SSL encryption, and we maintains PCI-DSS compliance for online transactions.

We retain personal information only as long as necessary to:

  • Complete transactions
  • Fulfill legal or tax obligations
  • Resolve disputes or claims

Afterward, your data is securely deleted or anonymized.

📬 6. Contact Information

If you have any questions or privacy-related concerns, please contact:

VAPE IN SG - View Contact Page
WhatsApp Us
🌐 Website: www.vapeinsg.com